Though COVID-19 has affected our industry and the way we do business, Fielders have endeavoured to ensure business continuity and high-quality service for our customers.
On Wednesday 18th November, the SA Government announced a six-day lockdown, resulting in Fielders ceasing manufacturing & retail operations at Mile End, Gawler, Noarlunga & Marion as of close of business that day.
As a result of this government directive, we currently anticipate that our manufacturing operations are likely to recommence on Wednesday 25th November, with deliveries recommencing on Thursday 26th November, however this is subject to change based on further government announcements in coming days.
We are currently working through the backlog of unfulfilled orders received prior to our operations ceasing, in readiness for a recommencement of operations. For the purpose of managing unfulfilled orders:
- We assume that once we are permitted to recommence operations you will require us to recommence production of any unfulfilled orders. If this is not correct, please contact our Customer Service team or Account Manager to discuss and confirm applicable arrangements including revised delivery details.
- For long lead time orders, being orders scheduled for delivery after the currently forecast date for recommenced operations, we will postpone production of these orders until we are permitted to recommence operations. Once we can recommence operations, we will do so – however there may be an impact on the scheduled delivery date for these orders. Once a date for recommencing operations is confirmed, we will contact you to confirm applicable arrangements including scheduled delivery dates.
Please note that our normal production schedule & service offer may be affected, and product lead times extended for a period after our operations recommence.
The situation we are in is unprecedented, however Fielders SA will be working tirelessly to ensure we support our customers as much as we can throughout this challenging time. We appreciate your patience as we manage the impact this government directive has had on our operations.
We will keep you updated as the situation evolves, however if you have any concerns please do not hesitate to contact our Customer Service team at firstname.lastname@example.org and we will get back to you as soon as possible. Alternatively, please contact your Fielders Account Manager.